Privacy Policy

This page is maintained by LoanOfficerAssistant.ai to answer common privacy questions about our AI loan officer assistant. It describes our current practices for collecting, using, and protecting information when you visit our site, request a demo, or use our services.

1. Information we collect

We collect the information you provide directly to us, such as when you fill out the demo request form, send us an email, or talk to our team. This may include your name, work email, company name, job role, phone number, and any message you choose to include.

We also collect standard technical information automatically when you use our site, including your IP address, browser type, device information, pages visited, and the dates and times of your visits. We use this information to understand how visitors use the site and to improve it.

2. How we use information

We use the information we collect to respond to demo requests, communicate with you about our services, provide and improve the LoanOfficerAssistant.ai product, and keep our site secure.

We do not sell your personal information. We do not use your data to build advertising profiles or to train general-purpose AI models.

3. Sharing and subprocessors

We share information only with the service providers we need to run our business and our site — for example, hosting providers, email services, and customer relationship management tools. These subprocessors process data on our behalf and are contractually required to protect it.

We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer such as a merger or acquisition.

4. Cookies and analytics

Our site may use cookies and similar technologies to remember your preferences, understand site usage, and support basic functionality. You can control cookies through your browser settings. We may use analytics tools to understand traffic patterns, but we do not use those tools to track you across unrelated sites for advertising purposes.

5. Data retention and deletion

We keep your information for as long as we need it to provide our services, respond to your requests, comply with legal obligations, resolve disputes, and enforce our agreements. If you would like us to delete your personal information, please contact us using the information below.

6. Security

We take reasonable steps to protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Your rights

Depending on where you are located, you may have rights to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, contact us at the email address below. We will respond to your request in accordance with applicable law.

8. Children

Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out.